Business Service Plans |
Base Plan |
Essentials |
Premier |
TotalCare |
| Services Provided |
Standard Response Times plus Full Fees Structure |
Fast Response Times plus discounted support |
Faster Response Times plus discounted support |
Fastest Response Times plus Full Package Discount |
On-Site Work Per Contract - Times
1Hr per Block* - Listings per 12 Months
Extra Visits chargable as per HR |
(M-F, 9am-5pm)
24 Blocks
$99 |
(M-F, 8:30am-5:30pm)
32 Blocks
$75 |
(M-Sat, 8am-6pm)
38 Blocks
$65 |
(M-Sun, 7:30am-7pm)
46 Blocks
$55 |
Helpdesk Per Month 15min increments |
2 |
4 |
6 |
8 |
Emergency Response (within 2hrs) |
$150 |
Included
2 per contract
|
Included
3 per contract |
Included
4 per contract |
Emergency After Hours Support |
$175 pr hour |
Included 1 per Month
$125 pr hour
|
Included 1 per Month
$95 pr hour |
Included 2 per Month
$65 pr hour |
| Computer Installations Discounted from $200 |
$155 |
$125 |
$110 |
$80 |
| Server Work Usually $250 per Hour |
$175 |
$145 |
$105 |
$80 |
| Remote Support |
$65 |
$55 |
$45 |
$35 |
Non-Contract Project Work or Consulting Labor |
n/a |
Included 1hrs |
Included 2hrs |
Included 3hrs |
Response Time (not including travel) |
Next Business Day + |
Same Business Day+ |
4-6 hours min |
4 hours or less |
Return (Repairs - Warranty) pending stock avail |
2 to 3 days |
2 days |
1 day |
Same Day |
Includes Hardware work |
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Includes Backup Setup |
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Includes Software work |
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Includes Data Recovery - More data will involve a charge of $80 per 1GB |
Offsite Only - 2GB |
Offsite Only - 5GB |
Offsite Only - 10GB |
Offsite Only - Total Drive |
Emergency Loaner PC - Base Model Only
Hardware Loans (Modems etc)
|
N/A |
N/A
Included |
N/A
Included
|
Included
Included
|
| Charges |
Base Plan |
Essentials |
Premier |
TotalCare |
Initial Setup |
$250 |
$100 |
$200 |
$300 |
Normal Charges per hour as per response times and services (saving 6mth/12mth) |
$99
($393/$1181) |
$125
($1005/$2105) |
$199
($1987/$4667) |
$250
($2755/$7605) |
6 Month Agreement / 1-year Agreement |
$795/$1115 |
$1095/$1895 |
$1595/$2895 |
$2995/$3895 |
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| Disaster Backup, Recovery, and Restore |
Base Plan |
Essentials |
Premier |
TotalCare |
Minimum Number of Workstation |
1 |
3 |
5 |
5 |
Full Image Creation |
1 PC
$200 per PC extra
|
3 PC's
$150 per PC extra
|
5 PC's
$100 per PC extra
|
5 PC's
$50 per PC extra
|
Full Image Recovery |
$125 per PC |
1 Included
$100 per PC extra |
3 Included
$100 per PC extra
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All units in contract
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SingleFile or Folder Backup and Restore |
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