Support subscription includes:
Remote Online Tech Support for your computer
Live Phone Support to answer questions you may have
Equipment Purchasing Support whenever you need it
Technical Assessment
Applying "Windows Updates" regularly
Applying recommended "Security Patches" to secure your system
System Performance Optimisation
Remote Support Services
Email Setup & Configuration
Ensure that the Anti virus software is up to date, and insure that all Windows Security updates are being applied on a regular basis.
Ensure that each machine is getting regularly scanned with an updated version of spy ware removal software.
Ensure that the backup system in place is properly functioning, and recover some test data from an actual previous backup session.
Address any user concerns that may have arisen since the previous visit, fixing all the little things that tend to be annoyances that wouldn't warrant a special trip out by a technician.
Train your key personnel in exactly what warning signs to look for in day to day maintenance.
Networking - ADSL
Install New Hardware or Software when required |